About. So here I am still not being refunded by a company that has received the returned items. No one in the store claimed to know anything about the issue that had been going on for 3 months. Now, today, late November. Slumber Search is supported by readers. They are very nice on the phone. Wanted to leave a review since I am very happy with the service both at the store and with delivery accommodations. I recently purchased a condo after selling my home. We require contact information to ensure our reviewers are real. Love my Pearson Gallery bedroom set. This stuff happens! Awesome ordering process! You can prob get a $800 sofa on Wayfair thats better quality. When it comes to the pieces that Arhaus shoppers are most excited about, there are a few popular requests that customers make again and again. Arhaus sectionals include leather and fabric upholstered styles, modular sectionals, L-shaped and U-shaped sectionals, customizable sectionals, and more. Today I called and they said it might be in by the end of November, after I made plans to have furniture moved this week. They took longer than expected. She is smart quick efficient and has a good eye! If you are unable to accept delivery beyond 30 days of your merchandise being fully committed in our warehouse, your order must be paid in full and cannot be returned, refused, canceled or exchanged. Arhaus Furniture has an overall rating of 2.7 out of 5, based on over 529 reviews left anonymously by employees. Please see our Measuring for Furniture Delivery guidelines. Im gonna file a complaint with the attorney generals office. We are extremely happy with the items we purchased -- top quality and beautiful style. I've always passed by and have wanted to go in and browse the showroom, but never really found the right time. The nearest store is too far from of you, but you still can try to find the store with 'More Stores Near You', Measuring for Furniture Delivery guidelines. A 50% depositmay berequired at time of purchase and will not be refunded if you wish to cancel, return or exchange for reasons other than manufacturer defect or transit damage. Contact Arhaus by phone at 866.427.4287 for Returns & Exchanges, or other questions. Do you ship to Canada or other international destinations? He was right! Absolutely stunning store and I love all their merchandise! His product knowledge put us at ease once we decided on our bedroom set. I was thrilled with my order of outdoor patio furniture from Arhaus. Sat, Mar 23, 2013 : 4:55 a.m. Very punctual and efficient. Disconnected and unable to reach same rep. 71. You send in pictures and they say nothing we can do. We do not offer pick-ups at our distribution center. We use dedicated people and clever technology to safeguard our platform. they are the one should respect and feel the same way if you really like you furniture you are selling. Furnished almost our entire house and the quality of the furniture is amazing. I will rather go to Bob's furniture. Very poor customer service. We love Arhaus UTC. Great customer service. Floor samples and select dcor items are available at local stores to take with you, however store pickup is not available for most items ordered through stores, phone or online. And all the annoyance of an air mattress crossed with sleeper sofa: Our unfortunate guests have had to stay on deflated or awkwardly partially inflated mattress. Arhaus is a lovely store in Plano/ Frisco Texas area. We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. We've decided to keep it although we're not really happy with what we got. A 10% restocking fee will be applied. The sales staff is very helpful and non-judgmental (snobby). I had almost same bad experience as the folks put one star. We were concerned when we found out that our salesperson, who was aware of, and helping us with, all our issues had then left Arhaus. The only problem is they never told the delivery warehouse that these are paid for and communication internally is very pooor. It is now almost September of 2022. The aesthetics of Arhaus is simply beautiful. It is a bad product as it provides them way too much room to deny claims. I bought chairs over 9 months ago. Cannot be returned. Here I am 3 months later and issue still not resolved. On Arhaus Site, table I orderd takes 9 weeks! When it comes to your own comfort, your own body is the only North Star. The day one mission was to make furniture sustainable, both environmentally and in product quality. I noticed two crystals were missing and the kind woman on the floor told me they could order me the crystals at no cost. Countless emails, phone calls , and hours of our times wasted and we still don't have our couch fixed. Please send all requests to [emailprotected]. Save money, frustration, and blatant disrespect. Thank you. Sample email reply to a customer complaint about waiting too long Formal: Dear [name], I am sorry to keep you waiting. Purchased a gorgeous dining table and chairs as well as a unique coffee table. Not my favorite to say the least. Love all the items I received (dining table, buffet table, tv stand, side table, 2 beds, a mattress, bookshelf, and lamps). Arhaus warrants its merchandise to be free of defects in both construction materials and workmanship from the date of delivery for the number of years noted in our Limited Warranty when used in a residential (non-commercial) setting. Don't buy Arhaus and for sure don't buy anything from the Colorado Springs store. and it was a wrong size, of course. It is always a broken promise. Poor customer service. I should have looked here first but it was just a small purchase. I was looking to get an, Sheila K. said: We are very satisfied with our selectionof Sultan Carpets for our. These are merely guidelines for measuring and do not guarantee your furniture will fit. Job posted 8 hours ago - Arhaus LLC is hiring now for a Full-Time Sales Associate / Design Consultant - Full Time in Jacksonville, FL. We purchased furniture for our living room and dining room. They said no and didnt seem to care that I was going to write reviews. He was very rude and said "you're done looking around get out." We've purchased several chairs, a bed, a server, rug and several lamps from them and haven't had any issues. Hudson, OH. I would recommend anyone looking to purchase furniture to seriously make this their one stop shop. Thank you for your exceptional service and quick turnaround time! How can I ensure the furniture I am ordering fits in my home? For the privilege of receiving the inflation device so we can properly use the sleeper. Also, when we did finally schedule delivery it was on time and they called and texted with a very narrow delivery window so we were not sitting waiting for hours. The rooms not only look gorgeous but are functional and comfortable. They assist you in every part of the process. EA808 Pagoda Earth Earrings Visit your local Arhaus store to explore our artisan-crafted collections and to connect with a Designer. Overall, my wife and I were both completely impressed with our experience and won't shop anywhere else for our furniture needs. I ordered my furniture in February of 2022. The furniture itself has held up well with 5 kiddos, however the cushions have not. Overall, customers have good things to say about Arhaus and their online shopping experiences. The furniture were delivered on time but it took almost two months for the furniture covers got delivered. It is your responsibility to inspect your product upon delivery. They did finally get our order completed a few months later. They're awesome! I will continue to work with her on future projects. Arhaus is a great company to work for with the exception of the Concierge (Customer Service) Department. Even if you spend thousands of dollars you will not receive any support. We contacted our original store of purchase twice and, after 7 months, then were directed to the parts department who insist on charging an extra $65 plus shipping. Any damage that occurs upon delivery must be noted on the delivery receipt and reported immediately. For the entire four-story shore house. nancy. We make every effort to display the colors of our products accurately on the website. Without her I do not think I could have ever had done it. The shipping invoice lists WF038-8 Silk Road Sandals - 8 and he said he has to contact with other department to handle this and have her call me back with details, but didn't hear from anybody for a week again. All quality and service has been phenomenal. I called Arhaus a week and a half later. These are normal characteristics that will not affect the performance of your piece and are not considered a manufacturer defect. A The phone number for Arhaus is: (913) 663-0250. Forget about it! Something as simple as saying, "I'm sorry" or "Thank you for your patience" can do a lot to calm down an irate customer. We accept the following: VISA, MasterCard, Discover, American Express, the Arhaus Credit Card (Archarge) as well as Arhaus Gift Cards and checks (by phone or in-store) and cash (in-store only). With prices ranging from $200 to upwards of $13,000+, owning an Arhaus rug can be quite costly, although the beauty and craftsmanship of their rugs really does shine through for shoppers who can afford it. To purchase or redeem a gift card please do so by phone at 866.427.4287 or by visiting one of our stores. A great way to boost the style of a room is through an interesting rug, and Arhaus shoppers have over 120+ different styles of handcrafted indoor and outdoor rugs to choose from. A new customer service representative created another email to send to UPS. They have gorgeous unique quality pieces at affordable prices. It was a custom piece so it took quite some time to come in (which was expected). Additional information about Delivery & Shipping. For any exchange, return or service claim, proof of purchase in the form of your original receipt will be required. Our experience at Arhaus was nothing short of excellent from start to finish. They are awful at customer service and do not stand behind their product. Poor customer service. I was not told this at order time. My sales person, Cheryl Jones was amazing, patient and addressed my every concern. We purchased a Taylor couch set with love seat, chair and three person/long couch. Should you notice an inconsistency, please contact Arhaus. Thanks for nothing Arhaus. We have enjoyed a wonderful experience working with the team at Arhaus. I was only refunded for one of the two boxes. For shoppers looking for an excellent way to bring brightness to their spaces, Arhaus has a collection of just under 200 distinct and artistic lighting pieces. Arhaus Design Consultants are here to help realize your style story during a complimentary in-home or in-store design consultation. I spend about $5k to purchase the patio furniture last December. 4,200,070 reviews on ConsumerAffairs are verified. She has a flare and creative abilities which we appreciated. So the took them back and reordered the two chairs. Get Arhaus company's verified contact number +1*****287, web address, revenue, total contacts 258, industry Retail and location at Adapt.io 4. My favorite furniture store! re: order number 225510 The comfort in the product is there I wont deny but the quality is nonexistent especially for it to be a high end or luxury brand I would advise you not be fooled and opt for furniture stores that actually sell what they advertise. It is so, Jan T. said: I interviewed several companies including one with a similar name who, LaToya S. said: I called to check if they were open. Can I pick up my merchandise at the distribution center? To be added to our postal or email mailing list, sign up here. If it's your first time visiting this sign in page, you'll need to create a new account to continue. I had a full list of items to look up and our sales person, Maite, took us to every single item and was great with additional suggestions. For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. An individual 18 years or older, must be home to accept furniture delivery and inspect your order. Some shoppers mentioned shipping issues with the lighting pieces they purchased from Arhaus. We purchased a sectional from the Northpark Arhaus this past summer. Purchased almost $20k worth of furniture - cant get a straight answer on delivery- get excuses on warehouse issues etc - no one in the store ( Long Island ) can tell us when well be receiving any part of our order - different stories told by receptionist, sales person and store manager - made special trip to Florida based on store promises knowing theres a 3-5 day window - thats come and gone and no one cares. I recently purchased a dining room set from this store location. Ask for Tricia and she can be of great help! Sign up for promotions, decorating tips and more from our team. Collections crafted from recycled metals, reclaimed woods, and other hand-finished, natural materials showcase beautiful, organic variations, irregular distresses, sporadic oxidations, color fluctuations, etc. This man was extremely rude and I recommend not spending your money here at all ruined my night alongside my friends. Your experience can help others make better choices. I am reading the reviews and I understand that some people had trouble with the policies of Arhaus, but they like the design of their merchandise. With just over 50+ different styles, Arhaus carries a delightful selection of interesting coffee tables ranging in price from around $549 to $6000+. After visiting nearly every furniture store in San Diego we stopped by Arhaus. Arhaus custom National White Glove Deliveries and Package Carrier Deliveries are delivered Monday-Friday excluding company-observed holidays. It was our first time shopping there and we are very pleased with their customer service and they wanted to make sure we were happy. Once the couches we ordered came in and needed to be delivered, we had a problem with the delivery company and Zane took care of it immediately. I never heard back from her. You can make them your self quicker and for half the price. The furniture is beautiful, current and they have unique things . Any damage not noted on the delivery receipt will be considered to be customer damage, and not warranted. I love the quality, the color, the comfort we get lots of compliments. I would not recommend this place. We purchased this table a year. A 10% restocking fee will be applied. He also followed up to make sure delivery was arranged and was extremely responsive when we had questions. | Consumer Comment We don't walk on the rug with shoes and vacuum our floors daily, can't be lifestyle. It looks amazing and well constructed. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. The store's GM and his associates are very personable, and give off a very family, one-on-one feel--the type of company I would rather do business with! For your convenience, Arhaus provides guest checkout - no account is needed to order online. The follow up service is just as slow. I purchased several pieces of furniture from Arhaus. I love elegant and sophisticated design Arhaus offers. Arhaus has both indoor and outdoor sofas ranging in price from $1500 to $9000+, with unique styles such as curved sofas, leather sofas, chesterfields, modern sofas with a low-profile silhouette, and some customizable sofas. Please contact Arhaus to coordinate the return of furniture and purchases made on arhaus.com. I contacted Arhaus service and discovered that the warranty was only thirty days. Thank you Michael and Sandi Trish and Bob. The furniture and accessories really fits with our collective tastes. Luckily for us, Alyssa, the store manager, took over our account. I talked to someone last week and they said a desk I ordered would be in by the end of the week and delivered by October 31, 2022. I recently purchased a sectional and a table. Love coming here! We visited the store several times and everyone was great to interact with and extremely helpful! Similarly, the line between "pushy" and "helpful" can vary from person to person. They have a huge selection of their furniture and are more than willing to help you every step of the way. We furnished our dinning room, formal living room and family room furniture at Arhaus. When it arrived, it had a stain on it--water stain? The Customer Service Rep Was Not Professional Train your staff in people skills, such as empathy and listening. There was a mishap and we got a wrong ottoman but customer service eventually got it right. Extremely poor quality, I purchased a brand new sectional and it started piling really badly three months later. The arm of one custom chair, the wood is split. The bedroom set has arrived and we couldn't be happier! I have blogged about the Ballard Outlet before, and went there this past weekend to see if they had anything good. They wont even send anyone to look at it. Loved working with Etta and Chris. Customer service never calls back when you try to resolve the account. Payments can also be mailed to the following address: Comenity Bank PO Box 182273 Columbus, Ohio 43218-2273.
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