The retailer continues to sell items with "ejiao," a gelatin made from the skin of donkeys. Kelly L. 0. We were so nice to them even saying "we know things happen", but after all the RUDE responses and the lack of customer service we finally filed a complaint with the BBB. At Closets by Design, we proudly offer three distinct closet systems to organize both . IN 3 WEEKS THEY SENT 3 OF MY RECIPIENTS DEAD FROZEN TINY BOUQUETS calgary, Ponce motors Deceptive car sales Austin Texas, Nextiva efax overcharged me for an entire year even before the monthly trial expired able to use the service at all. I was so excited to have them done and against my better judgement I moved forward with the install with a crazy price WHAT WAS I THINKING? I paid approximately over $10, 000.00 to this company and have been treated so rudely and unfair it is sick. BEWARE before you deal with this people, they look and act professional but are really CHEAP. He didnt tell me at first. This was way back in June. When I tried to call my manager with questions, he was rude and wouldn't answer my questions. Here is the last email from the manager: Closet by design has been a nightmare to work with since we set a date for installation. Even though I have left many, many messages, he has NEVER bothered to return even one phone call or one email. Did this cleaning lady clean your whole house? Lucy was her name. That was the worst part! Start by making . On 3-30-21, I met with Designer Tamara Hatefi of Closets by Design from the Whittier, CA office (CLIENT # 168400). ClassAction.org is a group of online professionals (designers, developers and writers) with years of experience in the legal industry. This case was filed in U.S. District Courts, California Central District. I got the closets installed, and I am very disappointed in how they carried out this task: Closet World kept my money and wouldnt refund me due to their deceptive 3 day cancellation policy in fine print. This browser does not support PDFs. Can't believe I fell for this scam. The problem is that they DO NOT fully train their designers. I checked my breaker, and it wouldnt stay on. Required fields are marked *. What happened with your lawsuit? The receptionist told me that "she was going to call me right at that moment". Trump asks for the moon in NY attorney general fraud case, demanding more time despite strict warning from judge. Copyright 1997-2023, Ripoff Report. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. My nightmare is similar to many of those offered here. Will see if they rectify their wrong. I recall a couple of small hiccups, but nothing that wasn't promptly taken care of. Earn a 10% Costco Shop Card on qualifying Closet Factory home organization purchases. Supposedly it was broken upon delivery but seriously, it took weeks to order another one. Paying for it all. Improve functionality of small areas. I asked for a price concession, he firmly refused . The issue was escalated to Ed (VP at the company) who assured us that things would get fixed in the next few weeks. This complaint was posted by a verified customer. Supposed to be 15" wide. Add me to the Class Action Lawsuit please, Your email address will not be published. We called to see a time and they said they will let us know. They keep hiding and screwing people over! I thought this would be a one time screw up. It looks very unprofessional, and there is no fix to this issue despite the fact we spent thousands of dollars! Im handling a nationwide false advertising class action. She finished up the drawings and quote over the next few days and we negotiated a few things with a final price. Then I had to start all over again and explain the issues to a new manager (Larry). My were ordered a year ago and still are not in my house. And I responded: "No kidding! I feel your pain. This rating has decreased by -6% over the last 12 months. I even gave them reference photos so im having them remove it. But they call me today, telling me that they can only install the laundry. She sent a few angry text message when I didn't get back to her for a week. THIS IS A TERRIBLE COMPANY! 33 reviews of Closets by Design "The designer, working off of handwritten drawings, used white out to make a change to the width of my drawers to make them wider and fit better under a window. Sold us a product they in fact didn't have to fit our closets. (103) $229 .95. Only 3 drawers on each piece: $1700. Due to mismeasurements by the salesperson, the fronts of my drawers were not sized properly. Custom Closets Closet Design. Nov 23, 2016 - Explore Closets By Design's board "Closets By Design", followed by 194 people on Pinterest. Overall a fun job. They are super pricy, unprofessional and quality is very very poor. 2023 Truth in Advertising Policies It wasn't even close to the top of my list of things to get back to urgently. And I responded, "You bet I am. Is this your company? They demand half down so I paid them $600 up front. Closet & Storage Solutions. Just rolled the wires up and shoved them back into the hole in the wall. We offer FREE in home consultations with one of our experienced designers who will customize designs to fit your organizational needs. I was really wanting to take advantage of their services but since I have read the reviews, I think I will consider other options. A set of cabinets was installed over my washer and dryer. Kept Deposit and NEVER installed product, and won't return calls. On the 2nd trip out, the installer was great and remeasured to make sure the drawer fronts will finally fit. We called the manager and she was very rude and told us that if we didn't read the contract it was our fault to trust them and not read the contract. Their complaint, which Insider has obtained, alleges that Huntington Reproductive Center, which was founded in 1988, and its in-house . I had angry customers call me because the installations were not right. They are cold from being in the truck, ! Perhaps they have a school to teach how to shaft people of their money. I made several calls, and left several messages for the Design Manager Arcinega, and as of 6-1-21, all calls and email attempts have gone unanswered! This website is not intended for viewing or usage by European Union citizens. There has been ZERO response. Took me better part of an hour to clean it up . Did you win? File your review. And they demand payment before they even install. strict standards for business conduct. So much so that we are having a "mudroom" cabinet installed soon. But when all was done the installer had done a wonder job. I ordered a walk in closet by Closets by Design. I read the comments and took them into consideration but made my own judgment. The flooring installed is curling up and coming apart. The installers didnt arrive until 5:00 the next day. And when I asked her: "How so? I am not in any way affiliated with closets by design, nor was I asked to post a positive review. So, my shelves are 8 inches shorter, and my cubbies had to be 10 x 10 instead of the 12 x 12 I was to have. Conclusion: They took my money and did nothing. I tried to remind John and Brian of this to no avail but as usual they did not care and hung up on me. The manager in the warehouse John, was from the beginning of the process, rude and condescending to me and extremely difficult to work with. They promise to pay their Designers $2,000- $4,000 a month. West Palm Beach Florida, Tuffy Tire & Auto Service Center Mavis Tire & Brake Charged Nearly $700 for Non-Fix Bay City Michigan, Lighting New York lighting by Jared Sent damaged product wont refund after I sent back damaged product website description is fake, Tara U THEY SCAM THOUSANDS OF PEOPLE WITH THEIR FLOWER ORDERS. From start to finish ( and not finished yet) they have been a nightmare to deal with. They are supposed to be trained in two weeks time for closet design and financing. Cons. Due to a family illness, I had other pressing matters that outranked this. So now we waitand wait Desired outcome: Josephsantoli@aol.com. The initial purchase price of any franchise includes several fees. One of my brackets has since broken and I might have to contact those jerks again for a replacement! document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. they ensure that the entire money is paid first before they could start the work on the delivery date and that should tell a lot! Few hours later, I received a phone call, I believe from that same degenerate Jen who told me that they cancelled the order. Working Capital: $25,000 to $50,000. Closets by Design has a franchise fee of up to $20,000, with a total upfront investment range from $152,000 to $428,000. They lie and the work is not worth it. they cannot deliver what they say an insane amount of money Pittsburgh Pennsylvania, Attorney Sharon K. Campbell COLLUDES with Wells Fargo Dallas Texas, BlackSwanCapital.co Black Swan Enterprises Peter Tumbas Black Swan Capital The offered guaranteed low-cost financing if I first stepped in high-cost short term financing New York New York, Geeks Ondemand LLC, Lizeth Lagomarcino Papaleo Geeks Ondemand LLC, The Geeks Mob SCAM! To start they said they needed to take off a power plate so the unit would sit flush with the wall. I am. I guess it may be all in the location, and your designer. Remember above big hole in the wall. Verified customer. Imagine your Home, Totally Organized! My wife purchased a pantry through Closet by Design. It is not even close to be average quality. Shop closetsbydesign.com and enjoy your savings of February, 2023 now! Reviews. These items and services are offered, according to the Closets by Design lawsuit, at a deep discount from the "original" price. Reach out to me I may take them to court. I later decided to have wall to wall shelves put in my bedroom and my daughter"s. I figured I would give your company another chance. Today is Wed. Sept 9th and I have not heard from them AT ALL. You will just get a poor product at a very high cost. What kind of business is this?! Additionally, we offer various drawer options and shelving choices. They ran into a measuring problem. Annemarie Newbold filed a complaint on . Flexi Storage White 6 Shelf Walk In Wardrobe Unit. I was given an install date of 10/07/2022. Free Installation Click here to learn more. The day before of the scheduled installation I called them since I had not received any call from them. Dee looked through my closets and sat down at my dining table and spent a good chunk of time designing the closets on the spot. I paid them the balance so they would start working on the unit. Yes, I was going to work for them but decided not. Appropriately, this meritless lawsuit was dismissed without any settlement shortly after it was filed and prior to the time any response was required once the Plaintiffs lawyers were advised of the meritless nature of the complaint. The Supervisor Mike was supposed to verify if the demo fees were removed as well and he never called me back. I told him there was an overhead light in the room that the switch was by the door. I re-sent this cancelation, again by E-Mail, still no response. I had so many issues with the people in this company that the process was exhausting for me. Top Class Actions is a legal news source I have contacted the company many times to ask for a refund of the $313 that it cost to get the electrician here and to repair the mess. Choose the color and finish that best reflects your aesthetic. I attempted to cancel this order by E-Mailing their cancelation form but didn't hear from them. 3rd set of file drawers? Specifically, plaintiffs claim that the company misleadingly offers 40% and $200 discounts off of reference prices when, according to the complaint, the organizer systems were never sold for the reference prices and the discounted prices were . Closets By Design is a family owned & operated business. I can't believe that I fell for this scam too. A FRP includes any audio, video or visual representation that states or suggests a specific level or range of actual or potential sales, income, Closets . Custom Closets By Design Palos Il Patch. See more ideas about closet designs, custom closets, closet design. The molding on the closet was not ordered and after a month of waiting for a date to add the molding, Lynda my designer advised it was never add to the original order. I had the worst experience of my life. He acts like he is doing you, the customer a favor. The case is still moving through the courts and has not yet reached a settlement. profile. In short, please do not use this company as provides the worst customer service and improper installation. that reports on class action lawsuits, class action settlements, every closet is custom designed with many options that determine the price. I am dealing with the shitstorm right now. Our approach is customised to suit your needs. The proposed Closets by Design class action lawsuit was filed due to alleged violations of numerous laws, including the Consumers Legal Remedies Act, the Unfair Competition Law, and the California False Advertising Law. We are going to have to pay an electrician to relocate the ceiling fan because the blades will hit the doors of the pantry when they are open. They promise to pay their Designers $2,000- $4,000 a month. It did put power back in the room, but at a costly mistake. Based on the pictures that you originally showed me, It is hard to believe that anything other than spot cleaning was necessary. Specifically, plaintiffs claim that the company misleadingly offers 40%. Corporate Advocacy Program: How to repair your business reputation. Design. Maggie told me to send an email asking for a full refund, which I completed and sent on 5-27-21. And guest what the installer even took some of the shelves which is I know thats belong to my order . Submit a complaint and get your issue resolved. Commented: What was the cost of this closet? And once again, I found myself back into the you're-being-rude square. This is just the starting range that can spike up to $50,000. I even repeated that to the bank rep that extended the credit on the recorded line and they agreed. Erin works primarily on ClassAction.orgs newswire, reporting on cases as they happen. I called closet by design and the receptionist told me: "The designer designed the doors, and the doors are short." A Closet Factory dealer will fulfill your order and complete your project, ensuring your satisfaction through the entire process. I ordered an Entertainment Center for my Livingroom around the Fireplace. However, the installer never asked me for payment nor the information for the card I wanted to use. The proposed Closets by Design class action lawsuit says that in addition to using misleading information to draw in consumers who were under the impression they were getting a great deal that these actions by the closet company violated California law. Unfortunately, we fell for it! The Container Store offers in-store as well as virtual design . Closets by Design had the nerve to call me asking for the additional $3.00 I had already given the installers! Closets By Design Lawsuit Says S Are Fake Top Cl Actions. I called the customer services manager (Jennifer) the next day and her response, in her exact words, to these issues, so, what do you want from us? She was very rude and then never followed up. BIG TIME LIAR! Is this lawsuit still active?